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Raleigh, NC HVAC

green-stars

Keeping Raleigh Homes Comfortable & Powered Since 2005

We've been serving Raleigh homeowners for nearly 20 years with 5 Star AC and licensed electrician services, and we understand what it takes to keep homes in this area running smoothly.

From humid summers that push air conditioners to their limits to occasional cold snaps that test heating systems, we've seen it all. Whether you need emergency HVAC repair, furnace tune-ups, or electrical panel upgrades, we bring honest service and quality workmanship to every job.

We don't believe in high-pressure sales or surprise fees. Just straightforward answers about what your home needs and upfront pricing before we start work. Our licensed technicians show up on time, do the job right, and explain everything in plain English. From outlet installations to complete HVAC replacements, we handle it all with old-fashioned values.

Ready to get your home taken care of?

Give us a call at 919-887-8284 .

Frequently Asked Questions from Raleigh Homeowners

Our HVAC Services for Raleigh Homes

Raleigh weather can be unpredictable, and your HVAC system needs to keep up. We provide full-service heating and cooling solutions designed for North Carolina homes.

Heating Services

We repair, install, and maintain all major heating systems, including furnaces and heat pumps. Whether your system is not producing heat, struggling to keep up during extreme cold, or due for routine maintenance, our team will diagnose the issue and walk you through your options.

Heating services include:

  • Furnace repair and replacement
  • Heat pump repair and installation
  • No heat diagnostics
  • Heating maintenance and seasonal inspections

Air Conditioning Services

Summers in Raleigh put serious strain on AC systems. We help homeowners stay cool with fast, reliable cooling services.

Air conditioning services include:

  • AC repair and troubleshooting
  • New system installation and replacement
  • Preventative maintenance
  • Efficiency evaluations and upgrades

Maintenance Plans for Year-Round Peace of Mind

Regular maintenance helps prevent breakdowns, improve efficiency, and extend the life of your HVAC and electrical systems. Our Peace of Mind Club makes it easy to stay ahead of issues before they turn into costly repairs.

Maintenance benefits include:

  • Seasonal HVAC inspections
  • Priority scheduling
  • Reduced repair costs
  • Improved system performance

Why Choose Dawson’s Electric & Air

Choosing a home service company is about more than just fixing a problem. It’s about trusting the people you invite into your home. At Dawson’s Electric & Air, we have built our reputation by showing up when it matters, doing the job right, and treating every home with care and respect.

  • Family-owned and operated with deep roots in the Raleigh community
  • Nearly two decades of experience serving local homes
  • Licensed HVAC and electrical technicians under one trusted team
  • Honest recommendations without pressure or surprise fees
  • Clear communication so you understand your options before work begins
  • Strong focus on safety, quality workmanship, and long-term solutions
  • Actively involved in supporting local schools, charities, and community programs

From quick repairs to full system replacements, our goal is simple. We want every customer to feel confident, informed, and taken care of from the first call to the final walkthrough.

Schedule HVAC or Electrical Service in Raleigh Today

If your home needs heating, cooling, or electrical service in Raleigh, Dawson’s Electric & Air is ready to help. Whether it is an urgent repair or planned maintenance, our team will make sure the job is done right.

Call 919-887-8284 or contact us to schedule service with a trusted local team.

Recent Jobs and Reviews in Raleigh, NC

Rated 5.0 out of 5 stars based on 97 customer reviews

Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting high levels of customer satisfaction and appreciation. Customers consistently express gratitude for the professionalism, courtesy, and knowledge demonstrated by the service technicians. A dominant theme throughout is the emphasis on clear communication, with reviewers frequently praising how technicians took time to explain work in detail, answer questions thoroughly, and provide helpful recommendations. The tone is warm and enthusiastic, with customers highlighting the friendly and personable nature of the service providers, describing interactions as pleasant and easy. Punctuality and efficiency are recurring positive attributes, with many noting timely arrivals and thorough completion of work. Customers express strong confidence in the quality of service received, with multiple mentions of trust, recommendations to others, and intentions to use the company again for future needs. The reviews convey a sense of relief and satisfaction that work was done correctly and professionally, with several customers specifically appreciating the educational approach taken to help them understand their home systems. Overall, the sentiment reflects exceptional customer experiences characterized by competence, respect, and genuine care for customer needs.

Job Locations and Reviews

Completed HVAC zoning installation and addressed thermostat 411 error code that had rendered the system inoperable. Verified proper electrical disconnect operation, confirmed carbon monoxide alarm functionality, and restored full system operation with all zones communicating correctly.
Completed HVAC zoning installation and addressed thermostat 411 error code that had rendered the system inoperable. Verified proper electrical disconnect operation, confirmed carbon monoxide alarm functionality, and restored full system operation with all zones communicating correctly.
Keith M.
Keith M. Checked in
Completed HVAC zoning installation and addressed thermostat 411 error code that had rendered the system inoperable. Verified proper electrical disconnect operation, confirmed carbon monoxide alarm functionality, and restored full system operation with all zones communicating correctly.
Raleigh, NC 27615
Performed preventative maintenance service on three residential HVAC systems as requested. Inspected outdoor condenser unit, accessing internal blower assembly and motor components which showed normal operational wear and dust accumulation from environmental exposure. Evaluated attic ductwork system including flexible duct connections and structural mounting points, confirming proper installation and airflow pathways throughout the residence.
Performed preventative maintenance service on three residential HVAC systems as requested. Inspected outdoor condenser unit, accessing internal blower assembly and motor components which showed normal operational wear and dust accumulation from environmental exposure. Evaluated attic ductwork system including flexible duct connections and structural mounting points, confirming proper installation and airflow pathways throughout the residence.
Hayes H.
Hayes H. Checked in
Performed preventative maintenance service on three residential HVAC systems as requested. Inspected outdoor condenser unit, accessing internal blower assembly and motor components which showed normal operational wear and dust accumulation from environmental exposure. Evaluated attic ductwork system including flexible duct connections and structural mounting points, confirming proper installation and airflow pathways throughout the residence.
Raleigh, NC 27614
Responded to a no-power complaint for a dishwasher in the kitchen. Upon arrival, found the dishwasher was not receiving power despite breaker being checked and cycled. Investigated the electrical connection and discovered the issue at the switched outlet box controlling the dishwasher circuit. Removed the wall plate and switch assembly to access the wiring compartment. Found disorganized and improperly terminated wiring connections within the electrical box, including multiple wire colors (white, red, pink, yellow, and green) that required proper identification and reconnection. Disconnected the existing terminal block and switch components for inspection and proper reinstallation. Reorganized and secured all electrical connections per code requirements, ensuring proper wire termination at the terminal block and switch mechanism. Reinstalled the switch assembly and wall plate. Verified power restoration to the dishwasher circuit, confirmed proper operation with control panel lights ill
Responded to a no-power complaint for a dishwasher in the kitchen. Upon arrival, found the dishwasher was not receiving power despite breaker being checked and cycled. Investigated the electrical connection and discovered the issue at the switched outlet box controlling the dishwasher circuit. Removed the wall plate and switch assembly to access the wiring compartment. Found disorganized and improperly terminated wiring connections within the electrical box, including multiple wire colors (white, red, pink, yellow, and green) that required proper identification and reconnection. Disconnected the existing terminal block and switch components for inspection and proper reinstallation. Reorganized and secured all electrical connections per code requirements, ensuring proper wire termination at the terminal block and switch mechanism. Reinstalled the switch assembly and wall plate. Verified power restoration to the dishwasher circuit, confirmed proper operation with control panel lights ill
Bryant C.
Bryant C. Checked in
Responded to a no-power complaint for a dishwasher in the kitchen. Upon arrival, found the dishwasher was not receiving power despite breaker being checked and cycled. Investigated the electrical connection and discovered the issue at the switched outlet box controlling the dishwasher circuit. Removed the wall plate and switch assembly to access the wiring compartment. Found disorganized and improperly terminated wiring connections within the electrical box, including multiple wire colors (white, red, pink, yellow, and green) that required proper identification and reconnection. Disconnected the existing terminal block and switch components for inspection and proper reinstallation. Reorganized and secured all electrical connections per code requirements, ensuring proper wire termination at the terminal block and switch mechanism. Reinstalled the switch assembly and wall plate. Verified power restoration to the dishwasher circuit, confirmed proper operation with control panel lights ill
Raleigh, NC 27613
Responded to service call for HVAC system experiencing short cycling issue where unit would run for approximately 5 seconds before shutting down, with outdoor fan failing to engage and remain operational. Upon arrival, performed diagnostic evaluation of the system, which is approximately 10+ years old. Inspected thermostat operation and confirmed proper display function showing cooling mode at 74°F setpoint with 23.0°C ambient temperature reading. Verified thermostat wiring connections and mounting integrity during troubleshooting process. Documented existing conditions with photographs of Honeywell Home digital thermostat showing active cooling status and system settings.
Responded to service call for HVAC system experiencing short cycling issue where unit would run for approximately 5 seconds before shutting down, with outdoor fan failing to engage and remain operational. Upon arrival, performed diagnostic evaluation of the system, which is approximately 10+ years old. Inspected thermostat operation and confirmed proper display function showing cooling mode at 74°F setpoint with 23.0°C ambient temperature reading. Verified thermostat wiring connections and mounting integrity during troubleshooting process. Documented existing conditions with photographs of Honeywell Home digital thermostat showing active cooling status and system settings.
Connor G.
Connor G. Checked in
Responded to service call for HVAC system experiencing short cycling issue where unit would run for approximately 5 seconds before shutting down, with outdoor fan failing to engage and remain operational. Upon arrival, performed diagnostic evaluation of the system, which is approximately 10+ years old. Inspected thermostat operation and confirmed proper display function showing cooling mode at 74°F setpoint with 23.0°C ambient temperature reading. Verified thermostat wiring connections and mounting integrity during troubleshooting process. Documented existing conditions with photographs of Honeywell Home digital thermostat showing active cooling status and system settings.
Raleigh, NC 27606
Responded to no cooling complaint on 24-year-old system following previous technician's diagnosis of electrical issue. Upon arrival, inspected electrical panel and confirmed tripped breaker for AC unit. Reset 30-amp breaker dedicated to air conditioning system and verified power restoration to outdoor condenser unit. Measured supply air temperature at 65°F, confirming system returned to normal cooling operation after electrical power was restored.
Responded to no cooling complaint on 24-year-old system following previous technician's diagnosis of electrical issue. Upon arrival, inspected electrical panel and confirmed tripped breaker for AC unit. Reset 30-amp breaker dedicated to air conditioning system and verified power restoration to outdoor condenser unit. Measured supply air temperature at 65°F, confirming system returned to normal cooling operation after electrical power was restored.
Thomas M.
Thomas M. Checked in
Responded to no cooling complaint on 24-year-old system following previous technician's diagnosis of electrical issue. Upon arrival, inspected electrical panel and confirmed tripped breaker for AC unit. Reset 30-amp breaker dedicated to air conditioning system and verified power restoration to outdoor condenser unit. Measured supply air temperature at 65°F, confirming system returned to normal cooling operation after electrical power was restored.
Raleigh, NC 27613
Responded to a recurring circuit breaker trip issue affecting a garage refrigerator outlet. Inspected the electrical panel and identified the affected breaker that was repeatedly tripping when the refrigerator was plugged in. Verified proper panel operation, checked breaker integrity, and documented panel conditions with photographs. Homeowner was informed that the issue likely originates from the appliance itself rather than the electrical system, as the problem began after the refrigerator was moved and defrosted, and advised to have the appliance serviced by a qualified refrigeration technician to address potential internal electrical faults or ground wire damage.
Responded to a recurring circuit breaker trip issue affecting a garage refrigerator outlet. Inspected the electrical panel and identified the affected breaker that was repeatedly tripping when the refrigerator was plugged in. Verified proper panel operation, checked breaker integrity, and documented panel conditions with photographs. Homeowner was informed that the issue likely originates from the appliance itself rather than the electrical system, as the problem began after the refrigerator was moved and defrosted, and advised to have the appliance serviced by a qualified refrigeration technician to address potential internal electrical faults or ground wire damage.
Charlie B.
Charlie B. Checked in
Responded to a recurring circuit breaker trip issue affecting a garage refrigerator outlet. Inspected the electrical panel and identified the affected breaker that was repeatedly tripping when the refrigerator was plugged in. Verified proper panel operation, checked breaker integrity, and documented panel conditions with photographs. Homeowner was informed that the issue likely originates from the appliance itself rather than the electrical system, as the problem began after the refrigerator was moved and defrosted, and advised to have the appliance serviced by a qualified refrigeration technician to address potential internal electrical faults or ground wire damage.
Raleigh, NC 27614
Installed electric vehicle charging station on exterior garage wall adjacent to existing electrical panel. Supplied and mounted EV charger unit, ran dedicated 220-volt circuit from interior panel through exterior wall, and installed appropriate outlet receptacle to replace existing 120-volt connection that resulted in extended charging times.
Installed electric vehicle charging station on exterior garage wall adjacent to existing electrical panel. Supplied and mounted EV charger unit, ran dedicated 220-volt circuit from interior panel through exterior wall, and installed appropriate outlet receptacle to replace existing 120-volt connection that resulted in extended charging times.
Curtis E.
Curtis E. Checked in
Installed electric vehicle charging station on exterior garage wall adjacent to existing electrical panel. Supplied and mounted EV charger unit, ran dedicated 220-volt circuit from interior panel through exterior wall, and installed appropriate outlet receptacle to replace existing 120-volt connection that resulted in extended charging times.
Raleigh, NC 27614
Responded to service call for exterior electrical outlet box replacement at residential property built in 2000. Upon arrival, inspected existing weatherproof outlet box mounted on horizontal siding and found mounting screws loosening, preventing box from sitting flush against exterior wall. Verified electrical functionality using voltage tester, which confirmed proper 120V operation at outlet. Examined interior junction box connections and terminal strip to ensure all wire connections were secure prior to exterior work.

Removed existing exterior outlet box and installed new weatherproof junction box, ensuring proper mounting depth and secure fastening to achieve flush fit against siding. Replaced weatherproof outlet cover on serviced box. Additionally, replaced outlet cover on second exterior outlet to match newly installed cover for uniform appearance. Verified all connections remained secure, tested outlets for proper voltage and ground, and confirmed weatherproof integrity of both
Responded to service call for exterior electrical outlet box replacement at residential property built in 2000. Upon arrival, inspected existing weatherproof outlet box mounted on horizontal siding and found mounting screws loosening, preventing box from sitting flush against exterior wall. Verified electrical functionality using voltage tester, which confirmed proper 120V operation at outlet. Examined interior junction box connections and terminal strip to ensure all wire connections were secure prior to exterior work.

Removed existing exterior outlet box and installed new weatherproof junction box, ensuring proper mounting depth and secure fastening to achieve flush fit against siding. Replaced weatherproof outlet cover on serviced box. Additionally, replaced outlet cover on second exterior outlet to match newly installed cover for uniform appearance. Verified all connections remained secure, tested outlets for proper voltage and ground, and confirmed weatherproof integrity of both
Charlie B.
Charlie B. Checked in
Responded to service call for exterior electrical outlet box replacement at residential property built in 2000. Upon arrival, inspected existing weatherproof outlet box mounted on horizontal siding and found mounting screws loosening, preventing box from sitting flush against exterior wall. Verified electrical functionality using voltage tester, which confirmed proper 120V operation at outlet. Examined interior junction box connections and terminal strip to ensure all wire connections were secure prior to exterior work. Removed existing exterior outlet box and installed new weatherproof junction box, ensuring proper mounting depth and secure fastening to achieve flush fit against siding. Replaced weatherproof outlet cover on serviced box. Additionally, replaced outlet cover on second exterior outlet to match newly installed cover for uniform appearance. Verified all connections remained secure, tested outlets for proper voltage and ground, and confirmed weatherproof integrity of both
Raleigh, NC 27614
Responded to a partial power loss affecting multiple areas of a 1985 home, including the master bedroom, bathrooms, additional bedroom, and garage outlets and lighting. Upon arrival, verified the affected circuits using electronic testing equipment and found no tripped breakers at the panel, indicating a potential loose connection or failed wire splice within the circuit. Customer reported flickering lights prior to complete power loss, suggesting a deteriorating connection that ultimately failed under load, requiring further investigation to locate and repair the fault point in the electrical system.
Responded to a partial power loss affecting multiple areas of a 1985 home, including the master bedroom, bathrooms, additional bedroom, and garage outlets and lighting. Upon arrival, verified the affected circuits using electronic testing equipment and found no tripped breakers at the panel, indicating a potential loose connection or failed wire splice within the circuit. Customer reported flickering lights prior to complete power loss, suggesting a deteriorating connection that ultimately failed under load, requiring further investigation to locate and repair the fault point in the electrical system.
Tim D.
Tim D. Checked in
Responded to a partial power loss affecting multiple areas of a 1985 home, including the master bedroom, bathrooms, additional bedroom, and garage outlets and lighting. Upon arrival, verified the affected circuits using electronic testing equipment and found no tripped breakers at the panel, indicating a potential loose connection or failed wire splice within the circuit. Customer reported flickering lights prior to complete power loss, suggesting a deteriorating connection that ultimately failed under load, requiring further investigation to locate and repair the fault point in the electrical system.
Raleigh, NC 27603
Responded to possible recall regarding high indoor humidity levels at 80% and reported water damage following recent mini-split installation and PTAC removal. Conducted thorough inspection of outdoor condensing unit and refrigerant line connections to verify proper installation and operation. Documented equipment placement on concrete pad with proper clearances, confirmed refrigerant lines properly insulated and secured to building, and verified condensate drainage system functioning correctly to rule out HVAC-related moisture issues.
Responded to possible recall regarding high indoor humidity levels at 80% and reported water damage following recent mini-split installation and PTAC removal. Conducted thorough inspection of outdoor condensing unit and refrigerant line connections to verify proper installation and operation. Documented equipment placement on concrete pad with proper clearances, confirmed refrigerant lines properly insulated and secured to building, and verified condensate drainage system functioning correctly to rule out HVAC-related moisture issues.
Keith M.
Keith M. Checked in
Responded to possible recall regarding high indoor humidity levels at 80% and reported water damage following recent mini-split installation and PTAC removal. Conducted thorough inspection of outdoor condensing unit and refrigerant line connections to verify proper installation and operation. Documented equipment placement on concrete pad with proper clearances, confirmed refrigerant lines properly insulated and secured to building, and verified condensate drainage system functioning correctly to rule out HVAC-related moisture issues.
Raleigh, NC 27608
Responded to emergency service call at 1951 residential property where fallen tree damaged service entrance equipment. Utility company had previously disconnected and secured service drop at pole after tree pulled weatherhead and service entrance conductors from structure. Assessed damage to meter enclosure, conduit system, and weatherhead mounting assembly on exterior wall. Reinstalled weatherhead assembly and mounting hardware to structure, replaced damaged service entrance conductors and conduit as needed, and secured all electrical connections per code requirements. Pulled electrical permit for service entrance repairs and coordinated inspections. Upon successful permit approval and final inspection, work was completed to allow utility company to reconnect power and restore electrical service to residence.
Responded to emergency service call at 1951 residential property where fallen tree damaged service entrance equipment. Utility company had previously disconnected and secured service drop at pole after tree pulled weatherhead and service entrance conductors from structure. Assessed damage to meter enclosure, conduit system, and weatherhead mounting assembly on exterior wall. Reinstalled weatherhead assembly and mounting hardware to structure, replaced damaged service entrance conductors and conduit as needed, and secured all electrical connections per code requirements. Pulled electrical permit for service entrance repairs and coordinated inspections. Upon successful permit approval and final inspection, work was completed to allow utility company to reconnect power and restore electrical service to residence.
Curtis E.
Curtis E. Checked in
Responded to emergency service call at 1951 residential property where fallen tree damaged service entrance equipment. Utility company had previously disconnected and secured service drop at pole after tree pulled weatherhead and service entrance conductors from structure. Assessed damage to meter enclosure, conduit system, and weatherhead mounting assembly on exterior wall. Reinstalled weatherhead assembly and mounting hardware to structure, replaced damaged service entrance conductors and conduit as needed, and secured all electrical connections per code requirements. Pulled electrical permit for service entrance repairs and coordinated inspections. Upon successful permit approval and final inspection, work was completed to allow utility company to reconnect power and restore electrical service to residence.
Raleigh, NC 27610
Installed dimmer switch at master bathroom vanity location to replace existing toggle switch in triple-gang configuration, providing adjustable lighting control over double sink area. Additionally, disconnected power to kitchen range hood circuit to allow safe removal of broken lightbulb from fixture.
Installed dimmer switch at master bathroom vanity location to replace existing toggle switch in triple-gang configuration, providing adjustable lighting control over double sink area. Additionally, disconnected power to kitchen range hood circuit to allow safe removal of broken lightbulb from fixture.
Bryant C.
Bryant C. Checked in
Installed dimmer switch at master bathroom vanity location to replace existing toggle switch in triple-gang configuration, providing adjustable lighting control over double sink area. Additionally, disconnected power to kitchen range hood circuit to allow safe removal of broken lightbulb from fixture.
Raleigh, NC 27605
Conducted sales assessment for extensive ductwork replacement in attic following significant squirrel damage. Previous visit was unable to fully evaluate scope of damage due to wall obstructions; returned after demolition team exposed affected areas to provide comprehensive quote for duct system restoration. Documented attic conditions and damaged ductwork with photos showing exposed framing and construction staging area.
Conducted sales assessment for extensive ductwork replacement in attic following significant squirrel damage. Previous visit was unable to fully evaluate scope of damage due to wall obstructions; returned after demolition team exposed affected areas to provide comprehensive quote for duct system restoration. Documented attic conditions and damaged ductwork with photos showing exposed framing and construction staging area.
Joe B.
Joe B. Checked in
Conducted sales assessment for extensive ductwork replacement in attic following significant squirrel damage. Previous visit was unable to fully evaluate scope of damage due to wall obstructions; returned after demolition team exposed affected areas to provide comprehensive quote for duct system restoration. Documented attic conditions and damaged ductwork with photos showing exposed framing and construction staging area.
Raleigh, NC 27613
Responded to service call for kitchen light fixture that had fallen from ceiling and could not be reinstalled. Upon arrival, inspected the electrical junction box and wiring at the fixture location to diagnose the mounting issue. Evaluated the electrical connections and determined the cause preventing proper reinstallation of the fixture.

During the service visit, conducted a comprehensive review of previous recommendations and solutions provided during prior service call. Discussed with homeowner a prioritized roadmap for addressing outstanding electrical needs and upgrades identified in previous assessment. Provided technical consultation on sequencing and implementation strategy for recommended electrical improvements.

Performed visual inspection of main electrical service panel located on exterior of residence. Panel showed significant signs of weathering and age-related deterioration. Documented extensive rust and corrosion present at bottom of panel enclosure, with orange-brown
Responded to service call for kitchen light fixture that had fallen from ceiling and could not be reinstalled. Upon arrival, inspected the electrical junction box and wiring at the fixture location to diagnose the mounting issue. Evaluated the electrical connections and determined the cause preventing proper reinstallation of the fixture.

During the service visit, conducted a comprehensive review of previous recommendations and solutions provided during prior service call. Discussed with homeowner a prioritized roadmap for addressing outstanding electrical needs and upgrades identified in previous assessment. Provided technical consultation on sequencing and implementation strategy for recommended electrical improvements.

Performed visual inspection of main electrical service panel located on exterior of residence. Panel showed significant signs of weathering and age-related deterioration. Documented extensive rust and corrosion present at bottom of panel enclosure, with orange-brown
Curtis E.
Curtis E. Checked in
Responded to service call for kitchen light fixture that had fallen from ceiling and could not be reinstalled. Upon arrival, inspected the electrical junction box and wiring at the fixture location to diagnose the mounting issue. Evaluated the electrical connections and determined the cause preventing proper reinstallation of the fixture. During the service visit, conducted a comprehensive review of previous recommendations and solutions provided during prior service call. Discussed with homeowner a prioritized roadmap for addressing outstanding electrical needs and upgrades identified in previous assessment. Provided technical consultation on sequencing and implementation strategy for recommended electrical improvements. Performed visual inspection of main electrical service panel located on exterior of residence. Panel showed significant signs of weathering and age-related deterioration. Documented extensive rust and corrosion present at bottom of panel enclosure, with orange-brown
Raleigh, NC 27604
Responded to no-cooling call for dual-zone residential system. Upstairs unit completely inoperative with no airflow or system response; downstairs unit running continuously without cycling off. Performed diagnostic evaluation on both systems to identify equipment failures and thermostat malfunctions preventing proper operation.
Responded to no-cooling call for dual-zone residential system. Upstairs unit completely inoperative with no airflow or system response; downstairs unit running continuously without cycling off. Performed diagnostic evaluation on both systems to identify equipment failures and thermostat malfunctions preventing proper operation.
Connor G.
Connor G. Checked in
Responded to no-cooling call for dual-zone residential system. Upstairs unit completely inoperative with no airflow or system response; downstairs unit running continuously without cycling off. Performed diagnostic evaluation on both systems to identify equipment failures and thermostat malfunctions preventing proper operation.
Raleigh, NC 27615
Completed sales consultation for second-floor HVAC system replacement on approximately 12-year-old unit serving two-story residence. Inspected attic installation revealing heavily soiled flexible ductwork with significant dust accumulation, aged plenum connections, and deteriorating duct insulation requiring full replacement. Documented existing conditions and provided comprehensive replacement proposal for both equipment and complete ductwork system to homeowner gathering competitive quotes.
Completed sales consultation for second-floor HVAC system replacement on approximately 12-year-old unit serving two-story residence. Inspected attic installation revealing heavily soiled flexible ductwork with significant dust accumulation, aged plenum connections, and deteriorating duct insulation requiring full replacement. Documented existing conditions and provided comprehensive replacement proposal for both equipment and complete ductwork system to homeowner gathering competitive quotes.
Everett C.
Everett C. Checked in
Completed sales consultation for second-floor HVAC system replacement on approximately 12-year-old unit serving two-story residence. Inspected attic installation revealing heavily soiled flexible ductwork with significant dust accumulation, aged plenum connections, and deteriorating duct insulation requiring full replacement. Documented existing conditions and provided comprehensive replacement proposal for both equipment and complete ductwork system to homeowner gathering competitive quotes.
Raleigh, NC 27614
Responded to no cooling complaint on 5-year-old central air conditioning system where outdoor unit was running but no airflow from vents. Upon inspection, discovered severely deteriorated and corroded supply duct in attic space with significant structural compromise. The flexible ductwork showed extensive damage and was found compressed and bundled, restricting airflow to living spaces. Identified that corroded cylindrical duct section had failed, preventing conditioned air from reaching the distribution system. Documented equipment condition with photographs showing rust, corrosion, and surface degradation on metal components. Thermostat and indoor blower motor confirmed operational, isolating issue to compromised ductwork in attic. Advised customer of necessary duct replacement to restore proper airflow and system operation.
Responded to no cooling complaint on 5-year-old central air conditioning system where outdoor unit was running but no airflow from vents. Upon inspection, discovered severely deteriorated and corroded supply duct in attic space with significant structural compromise. The flexible ductwork showed extensive damage and was found compressed and bundled, restricting airflow to living spaces. Identified that corroded cylindrical duct section had failed, preventing conditioned air from reaching the distribution system. Documented equipment condition with photographs showing rust, corrosion, and surface degradation on metal components. Thermostat and indoor blower motor confirmed operational, isolating issue to compromised ductwork in attic. Advised customer of necessary duct replacement to restore proper airflow and system operation.
Connor G.
Connor G. Checked in
Responded to no cooling complaint on 5-year-old central air conditioning system where outdoor unit was running but no airflow from vents. Upon inspection, discovered severely deteriorated and corroded supply duct in attic space with significant structural compromise. The flexible ductwork showed extensive damage and was found compressed and bundled, restricting airflow to living spaces. Identified that corroded cylindrical duct section had failed, preventing conditioned air from reaching the distribution system. Documented equipment condition with photographs showing rust, corrosion, and surface degradation on metal components. Thermostat and indoor blower motor confirmed operational, isolating issue to compromised ductwork in attic. Advised customer of necessary duct replacement to restore proper airflow and system operation.
Raleigh, NC 27616
Responded to service call at 1968 residential property for camera replacement on back porch. Successfully removed existing security camera and installed new Nest camera unit at covered entryway location, mounting device to ceiling near doorway with proper cable routing and secure bracket installation. Verified power supply at electrical panel, ensured proper circuit connection, tested camera functionality, and confirmed operational status upon completion.
Responded to service call at 1968 residential property for camera replacement on back porch. Successfully removed existing security camera and installed new Nest camera unit at covered entryway location, mounting device to ceiling near doorway with proper cable routing and secure bracket installation. Verified power supply at electrical panel, ensured proper circuit connection, tested camera functionality, and confirmed operational status upon completion.
Rob W.
Rob W. Checked in
Responded to service call at 1968 residential property for camera replacement on back porch. Successfully removed existing security camera and installed new Nest camera unit at covered entryway location, mounting device to ceiling near doorway with proper cable routing and secure bracket installation. Verified power supply at electrical panel, ensured proper circuit connection, tested camera functionality, and confirmed operational status upon completion.
Raleigh, NC 27606
Responded to complaint of reduced system efficiency on 10-year-old Carrier furnace system. Performed comprehensive inspection of unit including examination of refrigerant lines, connections, and internal components. Inspected brass fittings and connections for proper sealing, checked insulated refrigerant lines for degradation, and assessed condensate drain system where discoloration and staining were noted on drain pan indicating potential moisture accumulation issues that may affect system performance.
Responded to complaint of reduced system efficiency on 10-year-old Carrier furnace system. Performed comprehensive inspection of unit including examination of refrigerant lines, connections, and internal components. Inspected brass fittings and connections for proper sealing, checked insulated refrigerant lines for degradation, and assessed condensate drain system where discoloration and staining were noted on drain pan indicating potential moisture accumulation issues that may affect system performance.
Hayes H.
Hayes H. Checked in
Responded to complaint of reduced system efficiency on 10-year-old Carrier furnace system. Performed comprehensive inspection of unit including examination of refrigerant lines, connections, and internal components. Inspected brass fittings and connections for proper sealing, checked insulated refrigerant lines for degradation, and assessed condensate drain system where discoloration and staining were noted on drain pan indicating potential moisture accumulation issues that may affect system performance.
Raleigh, NC 27606
Responded to service call for ceiling fan installation on second floor bedroom. Removed existing light fixture and installed customer-provided Hampton Bay ceiling fan with integrated light kit, including fan-rated electrical box mounting to ensure proper support. Verified existing wiring was in good condition and made appropriate electrical connections. Additionally, hardwired and installed smoke detector per customer request. Tested all installations for proper operation, confirmed ceiling fan functionality on all speed settings, verified light fixture operation, and ensured smoke detector was properly functioning. All work completed to code requirements.
Responded to service call for ceiling fan installation on second floor bedroom. Removed existing light fixture and installed customer-provided Hampton Bay ceiling fan with integrated light kit, including fan-rated electrical box mounting to ensure proper support. Verified existing wiring was in good condition and made appropriate electrical connections. Additionally, hardwired and installed smoke detector per customer request. Tested all installations for proper operation, confirmed ceiling fan functionality on all speed settings, verified light fixture operation, and ensured smoke detector was properly functioning. All work completed to code requirements.
Bryant C.
Bryant C. Checked in
Responded to service call for ceiling fan installation on second floor bedroom. Removed existing light fixture and installed customer-provided Hampton Bay ceiling fan with integrated light kit, including fan-rated electrical box mounting to ensure proper support. Verified existing wiring was in good condition and made appropriate electrical connections. Additionally, hardwired and installed smoke detector per customer request. Tested all installations for proper operation, confirmed ceiling fan functionality on all speed settings, verified light fixture operation, and ensured smoke detector was properly functioning. All work completed to code requirements.
Raleigh, NC 27613
Responded to service call for leaking evaporator coil and valve on residential HVAC system. Upon inspection, confirmed active refrigerant leak at indoor coil and associated valve assembly. Customer reported recurring issues with current system and declined repair options. Conducted comprehensive assessment of existing equipment including outdoor condensing unit and attic-mounted air handler with associated ductwork. Documented equipment condition through photographic evidence showing outdoor unit installation on concrete pad against building exterior and attic components including flexible and rigid ductwork connections. Customer elected to proceed with complete system replacement rather than continued repairs. Provided replacement recommendations and scheduling options for full HVAC system installation.
Responded to service call for leaking evaporator coil and valve on residential HVAC system. Upon inspection, confirmed active refrigerant leak at indoor coil and associated valve assembly. Customer reported recurring issues with current system and declined repair options. Conducted comprehensive assessment of existing equipment including outdoor condensing unit and attic-mounted air handler with associated ductwork. Documented equipment condition through photographic evidence showing outdoor unit installation on concrete pad against building exterior and attic components including flexible and rigid ductwork connections. Customer elected to proceed with complete system replacement rather than continued repairs. Provided replacement recommendations and scheduling options for full HVAC system installation.
Joe B.
Joe B. Checked in
Responded to service call for leaking evaporator coil and valve on residential HVAC system. Upon inspection, confirmed active refrigerant leak at indoor coil and associated valve assembly. Customer reported recurring issues with current system and declined repair options. Conducted comprehensive assessment of existing equipment including outdoor condensing unit and attic-mounted air handler with associated ductwork. Documented equipment condition through photographic evidence showing outdoor unit installation on concrete pad against building exterior and attic components including flexible and rigid ductwork connections. Customer elected to proceed with complete system replacement rather than continued repairs. Provided replacement recommendations and scheduling options for full HVAC system installation.
Raleigh, NC 27609
Responded to emergency service call for malfunctioning condensate pump on AC unit that was running continuously. Upon arrival, inspected Coleman furnace and HVAC system installation in utility area with active construction. Evaluated existing condensate pump assembly with red housing unit connected to white PVC drainage piping and confirmed pump malfunction requiring replacement.

Coordinated with homeowner regarding replacement specifications, confirming preference for plug-in condensate pump rather than hardwired installation. Verified pump availability on service vehicle for next scheduled appointment. Documented existing system configuration including silver metallic ductwork with reflective insulation, black flexible ducting connections, and vertical PVC condensate drain line. Photographed current installation showing red pump unit with black top assembly, gray flexible tubing connections, and electrical wiring configuration for reference during replacement work.

Rescheduled appo
Responded to emergency service call for malfunctioning condensate pump on AC unit that was running continuously. Upon arrival, inspected Coleman furnace and HVAC system installation in utility area with active construction. Evaluated existing condensate pump assembly with red housing unit connected to white PVC drainage piping and confirmed pump malfunction requiring replacement.

Coordinated with homeowner regarding replacement specifications, confirming preference for plug-in condensate pump rather than hardwired installation. Verified pump availability on service vehicle for next scheduled appointment. Documented existing system configuration including silver metallic ductwork with reflective insulation, black flexible ducting connections, and vertical PVC condensate drain line. Photographed current installation showing red pump unit with black top assembly, gray flexible tubing connections, and electrical wiring configuration for reference during replacement work.

Rescheduled appo
Keith M.
Keith M. Checked in
Responded to emergency service call for malfunctioning condensate pump on AC unit that was running continuously. Upon arrival, inspected Coleman furnace and HVAC system installation in utility area with active construction. Evaluated existing condensate pump assembly with red housing unit connected to white PVC drainage piping and confirmed pump malfunction requiring replacement. Coordinated with homeowner regarding replacement specifications, confirming preference for plug-in condensate pump rather than hardwired installation. Verified pump availability on service vehicle for next scheduled appointment. Documented existing system configuration including silver metallic ductwork with reflective insulation, black flexible ducting connections, and vertical PVC condensate drain line. Photographed current installation showing red pump unit with black top assembly, gray flexible tubing connections, and electrical wiring configuration for reference during replacement work. Rescheduled appo
Raleigh, NC 27606
Responded to service call for quote on service valve replacement for 12-year-old Trane air conditioning system. Inspected outdoor condensing unit and associated components, verified unit condition and accessibility. Performed electrical diagnostics using digital multimeter, measuring amperage draw to assess compressor and system operation. Provided customer with quote for service valve replacement as requested.
Responded to service call for quote on service valve replacement for 12-year-old Trane air conditioning system. Inspected outdoor condensing unit and associated components, verified unit condition and accessibility. Performed electrical diagnostics using digital multimeter, measuring amperage draw to assess compressor and system operation. Provided customer with quote for service valve replacement as requested.
Thomas M.
Thomas M. Checked in
Responded to service call for quote on service valve replacement for 12-year-old Trane air conditioning system. Inspected outdoor condensing unit and associated components, verified unit condition and accessibility. Performed electrical diagnostics using digital multimeter, measuring amperage draw to assess compressor and system operation. Provided customer with quote for service valve replacement as requested.
Raleigh, NC 27609
Responded to no-power complaint on 2022 HVAC system with thermostat and unit not operational. Inspected electrical connections at junction box and traced low-voltage wiring throughout system. Identified and resolved power supply issue, restoring functionality to thermostat and unit.
Responded to no-power complaint on 2022 HVAC system with thermostat and unit not operational. Inspected electrical connections at junction box and traced low-voltage wiring throughout system. Identified and resolved power supply issue, restoring functionality to thermostat and unit.
Connor G.
Connor G. Checked in
Responded to no-power complaint on 2022 HVAC system with thermostat and unit not operational. Inspected electrical connections at junction box and traced low-voltage wiring throughout system. Identified and resolved power supply issue, restoring functionality to thermostat and unit.
Raleigh, NC 27608
Completed permit correction recall on heat pump system installation. Verified proper clearances, labeling, and support for both indoor crawlspace unit and outdoor unit, confirmed outdoor sensor and WiFi thermostat functionality, and inspected insulated drain line. Replaced air handler breaker in laundry room electrical panel and obtained duct blast report documentation for new ductwork, which was attached to unit for reinspection approval.
Completed permit correction recall on heat pump system installation. Verified proper clearances, labeling, and support for both indoor crawlspace unit and outdoor unit, confirmed outdoor sensor and WiFi thermostat functionality, and inspected insulated drain line. Replaced air handler breaker in laundry room electrical panel and obtained duct blast report documentation for new ductwork, which was attached to unit for reinspection approval.
Keith M.
Keith M. Checked in
Completed permit correction recall on heat pump system installation. Verified proper clearances, labeling, and support for both indoor crawlspace unit and outdoor unit, confirmed outdoor sensor and WiFi thermostat functionality, and inspected insulated drain line. Replaced air handler breaker in laundry room electrical panel and obtained duct blast report documentation for new ductwork, which was attached to unit for reinspection approval.
Raleigh, NC 27613
Review
I had a great experience and couldn’t be happier with the service! From the moment Charles arrived, he was friendly, professional, and made me feel completely at ease. He took the time to thoroughly explain everything he was doing and walked me through the estimates in detail, making sure I understood exactly what was needed and why.
Jessica - Raleigh, NC 27603
Review
Aaron provided the maintenance today for my “piece of mind” plan. He was friendly, courteous, and so quiet I barely knew he was working. Before and after photos were proof he did! Thank you Aaron for doing such a thorough and professional job!
Brenda - Raleigh, NC 27603
Review
Our safety inspection through the membership plan is well worth it especially when someone like Charlie shows up at your door! Charlie is not only knowledgeable, he shares his honest opinions on what should be replaced and why. He isn’t pushy and gave us a complete rundown of our home’s electrical safety needs. We felt so comfortable having him in our home. He is super friendly and pretty funny too! Our new puppy took a special liking to him as well! (sorry about that lol) Highly recommend Charlie!!
Erin - Raleigh, NC 27613
Review
Very professional quick to resolve.
Noah - Raleigh, NC 27604
Review
Bryant was prompt, professional, respectful, and efficient. Couldn't ask for more!
Stacey - Raleigh, NC 27607
Review
Thomas did a great job with the summer seasonal tuneup of our three air conditioning systems. He really took the time to make sure everything was up to par and ready to go for the warm season.
Christer - Raleigh, NC 27612
Review
Excellent Experience!
Mike - Raleigh, NC 27603
Review
Aaron was very good and understood what I told him. Thanks for all you do
Robin - Raleigh, NC 27607
Review
I have had many service people come to my house and work, Jeff Lawrence was definitely one of the best. Very courteous and willing to answer any questions I had. Dawson Electric is lucky to have him on their staff. Great Job.
Robert - Raleigh, NC 27606
Review
Keith provided excellent service today. It’s so nice to know both our heating and cooling units are working as they should. The service was excellent.
Janet - Raleigh, NC 27615
Review
LIFESAVERS! If I could give 6 stars, I would. Nick was amazing and I'm so thankful to have found people who care. He was here ALL day getting our power restored and putting up with the chaos of my family. 🙂 VERY HAPPY!
Renee Sember - Raleigh, NC 27606
Response from Dawson's Electric & Air:

Renee, wow! Thank you so much for this incredible review! We’re beyond grateful for your kind words and are so glad Nick was able to take care of everything and get your power restored. Spending the whole day to make sure your home was safe and up and running is exactly the level of service we strive for, and we’re thrilled to hear he made such a positive impact. We truly appreciate your patience and hospitality while he worked through it all (family chaos included 😊). It means a lot to know you felt cared for throughout the process. Thank you again for trusting Dawson’s, we’re always here when you need us!

Review
Curtis is very knowledgeable and helpful! He figured out what was wrong almost immediately and solved the problem. He really knows his stuff! Today he had Preston with him and he helped as well (his height is a true asset!). Always impressed by Dawson’s employees! And a special thank you to Amanda for calling Curtis back for me so quickly! Very happy with Dawson company!
Louise - Raleigh, NC 27603
Review
All servicemen-technicians provide services that can be trusted. They always thoroughly explain the work & answer any of my questions . They just completed electrical upgrades to my older home. Everyone at Dawson’s makes me feel that I can have Better “Peace of Mind!”
Evelyn - Raleigh, NC 27606
Review
These guys did a great job. Cleaned up everything and looks great.
Robert - Raleigh, NC 27606
Review
I enjoyed meeting Aaron today, he was very friendly and professional. He arrived on time and performed the work requested. I appreciate him pointing out a plumbing problem about which I was unaware.
James - Raleigh, NC 27617
Review
I had Dawson Electric install a generator interlock and outside inlet for my generator. Charlie visited to estimate the Job. He was personable and professional. He had to come back to complete the job after permitting was done and the parts arrived. He did the work with another electrician and from what I could tell did an excellent job. I
James - Raleigh, NC 27617
Review
Excellent Servince and Attention.
Dan - Raleigh, NC 27612
Review
Aaron was incredible. He's always very honest and answers all of my questions.
Jim - Raleigh, NC 27603
Review
Fantastic service for the estimate. Very thorough.
Robert - Raleigh, NC 27606
Review
Excellent service
Dustin - Raleigh, NC 27606
Review
Jonathan has worked with me several times, and every time he is thorough, knowledgeable, and completely professional. I am always confident that his work is done properly, safely, and to the highest standards.
Beth - Raleigh, NC 27612
Review
We would have him back again.
Jeff - Raleigh, NC 27603
Review
Excellent customer service
Brent - Raleigh, NC 27614
Review
It was nice to have him set everything up ahead of time and get to business. He gave several quotes on the lights that worked well for us. He's welcome back anytime!
Jeff - Raleigh, NC 27603
Review
Very knowledgeable and genuine
Sharon - Raleigh, NC 27609
Review
Great service.
Tony - Raleigh, NC 27608